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FixPoint Services workshop

Since 2011

About

How We Started

FixPoint began after one too many "technicians" who showed up without the right parts, or the right skills, for the job on the ticket. We built a dispatch system around a simple rule: match the job to the person actually certified for it, every time. Fifteen years later, that's still the only way we work.

2011

The First Van

A single technician, a paper schedule, and a pager.

2015

Certified Specialist Network

Every technician certified for a specific trade, not a generalist roster.

2020

Live Dispatch Tracking

Real arrival windows and live technician tracking, from booking to completion.

2026

FixPoint Today

Seven service categories and a same-day emergency line, all bookable online.

01

Matched, Not Nearest

The technician sent is certified for the exact job, not just the closest van.

02

Quoted, Not Guessed

A fixed price before work starts — no surprises on the invoice.

03

Paid on Completion

You're only charged once the job is actually marked done.

Head of Dispatch

Head of Dispatch

Technician Scheduling

Lead Technician

Lead Technician

Home Repair & Electrical

Customer Support Manager

Customer Support Manager

Booking & Follow-Up