A booking is confirmed once a deposit is received through our secure checkout. You will receive a confirmation email with your cleaner's or caregiver's visit window.
The price shown at booking is a fixed quote for the described visit. If our team identifies additional work on-site (extra rooms, heavier soiling, added hours), a revised quote is provided before any extra work begins.
Same-day dispatch is available for bookings placed before 1pm. Visit windows are shown at checkout and confirmed by SMS the morning of the appointment.
The remaining balance is charged automatically once the assigned cleaner, nanny, or driver marks the visit complete in the app. A deposit may be collected at booking for supplies or same-day requests.
Bookings can be cancelled free of charge up to 2 hours before the visit window. Cancellations after that window may incur a booking fee.
Every clean is guaranteed for 24 hours. If you're not satisfied with the result, we return to make it right at no additional charge.
All Polished Home Co cleaners, nannies, companions, and drivers are background-checked and covered under our service liability insurance.
Questions about these terms can be directed to our booking team at hello@polishedhomeco.com or +1 (000) 000-0000.